EACH SPEECH IS CUSTOMIZED TO MEET YOUR GOALS.
“Emra continually brings a professional, creative level to her seminars and presentations. I have attended as man as possible and always walk away with a renewed energy for enjoying my work and life. Her work is invaluable”. Jamie Olwell
“Emra is a gifted speaker and trainer. She employs a variety of creative techniques to ensure optimal learning results within the influenced group of professionals she’s working with. Her charismatic personality and warm smile affords the listener the opportunity to relax and concentrate on the presented material”. George Ivanov
Emra Smith is a sought after speaker. Her inspiring talks, principals and challenges have influenced many leaders, their staff and teams in Human Resources, the hospitality industry, city services, small business’s and in education.
Emra speaks on a variety of topics (leadership, teamwork, culture, service & sales) based on the premise of living each day to the fullest in purpose through her 5 Life Changing Challenges. Her clients include Marriott, Starwood, IMG hotel brands, City of Key west, Optometric companies, SHRM & HSMAI Chapters and many more.
For additional information and booking, complete our Speaker Request Form or call 305.395.4004
* Download Emra’s Speaker Brochure
EACH TRAINING SESSION IS CUSTOMIZED TO MEET YOUR GOALS.
Emra’s can develop customized training for you as well as do your brand or company training. Each training session is infused with her unique ability to connect with the audience on a personal level thereby facilitating the ability to hear and apply whatever the core training is.
Examples of various training topics Emra has given:
* Guest Service Skills – tailored for various departments
* Guest Recovery Skills – tailored for various departments
* Managing a Diverse Workplace – Cultural Differences
* Managing a Diverse Workplace – Understanding various Generations
* Teaching Respect – for the client, the company, friends & family, oneself
* Team recognition – aspects, importance, ideas
* Service Excellence – recognizing personal guest/client emotions, guest service, recovery
and surprise & delight ideas
* TIPS training
* Employee Engagement – for Managers
* Understanding Personal Core Values & how they affect work – doing a needs &
ideals assessment, reflecting on personal work attitudes & how to improve them
* Personal Dreams & Realities Workshop – motivation for engagement by balancing
work & personal life
* The 5 Life Changing Challenges Workshop – facilitation for workplace excellence