The Starbucks Experience

The first day of my Starbucks experience was training which is always fun. As a Corporate Trainer it’s a multi-facetedexperience for me. A mix of soaking in new information, observing how the trainer operates and reviewing the training material. The...

What on earth does Starbucks have to do with it?

I love branding and fell in love with Starbucks years ago. Aah, the ambience . . . the details . . .  the customer service! In reality, I don’t drink coffee, but do I love the dry, deep foam that fills my cappuccino cup. They make it right every time. Yip, I...

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