by Emra Smith | Feb 24, 2014 | Blog
The first day of my Starbucks experience was training which is always fun. As a Corporate Trainer it’s a multi-facetedexperience for me. A mix of soaking in new information, observing how the trainer operates and reviewing the training material. The...
by Emra Smith | Feb 19, 2014 | Blog
I love branding and fell in love with Starbucks years ago. Aah, the ambience . . . the details . . . the customer service! In reality, I don’t drink coffee, but do I love the dry, deep foam that fills my cappuccino cup. They make it right every time. Yip, I...